DATE: Oct 11
TITLE: They do keep trying
I received the following email yesterday in an account I don’t use any longer, but haven’t yet transferred stuff I want to keep.
Schedule new delivery for your shipment_Nº_#5523861834 10 October, 2022 16:56
From: Canada Post
Dear customer: Your delivery information is invalid
We invite you to schedule a new delivery as soon as possible:
It look like that your pa has been returned to the post office warehouse
The delivery process failed due to an error in the information (invalid address or phone number).
If you do not confirm your information within three days. Your shipment will be returned to the sender.
Re-Schedule Delivery (this was in a red box I could click on.)
Expected delivery : 2 Days After Confirmation
Status : Waiting Re-delivery Process
Tracking Number : 3535935681768742
There is so much wrong with this I hardly know where to start. Let’s start with the delivery information. This past weekend was the Thanksgiving long weekend in Canada and it is a federal holiday. Therefore Canada Post wouldn’t have been working so couldn’t have attempted to deliver any package (or pa as the message says). Having received packages from Canada Post in the past I know their usual method, at least for the past two COVID years, has been to bring the package to my door. If they can’t deliver it, they leave a notice on or in your mailbox stating they couldn’t deliver it and telling me they’ve returned it to my local postal outlet. The notice also states I can pick it up the next day.
As I said above, I haven’t used that ghoward email for six years or so, ever since I changed my name. And I don’t know of any firm who would show an email address on a shipping label.
I suspect that had I clicked on that “re-schedule delivery” button I’d have been asked for all sorts of information – just to verify my identity of course. Instead the only button I clicked on after copying the message for this blog was “delete”.
Obviously the sender is not in Canada, nor aware of Canadian holidays, or they wouldn’t have chosen Monday October 10 for that was Thanksgiving Day. And no government offices or crown corporations were working that day. Research appears to be an area that they need to improve upon.
I especially like the formal “We invite you to schedule a new delivery as soon as possible:” It contrasts with some of the awkward wording elsewhere.
If you get something like this from the postal service in whatever country you live in, ask yourself two questions: Did I order anything by mail? And, is this the post office’s normal method of notifying me of a failed delivery?
Enjoy your day and remember to hug an artist, we need love too.