I didn’t ask for it

I’d like your opinions on something:

The past two years, I’ve used software from a company called UFile to prepare and file my income tax return online.  In each year, I’ve gone to a nearby store and purchased the disc myself.

Last year there was a change in my status and I didn’t care for some of the information this change seemed to require on the form, so thought I’d use some other programme this years.   My former partner also used this same software, got the same questions and, being more patient than I, contacted Revenue Canada, or whatever it calls itself now, only to be told they didn’t require any of the information UFile asked for and told her how to handle that portion (it involves reporting a lot of zeros).  That response only confirmed my decision to look elsewhere this year.

There’s the background.

Three days ago I received an email from UFile telling me I wouldn’t have to go out and buy the disc because they were mailing it to me.  Of course I still have to pay for it.  To date, Revenue Canada has not listed Ufile among the approved  software for preparing my 2012 tax return, yet yesterday I received the new disc in my mailbox.  They have not yet responded to my email asking why they are sending me unapproved software.

Here’s where I’d like to hear your views: This was sent to me unsolicited; the package does not display a return address, so I can’t send it back and, as of 11:55 this morning (Eastern Time) UFile has not been approved by the feds, so it may be useless anyway.  Am I honour bound to pay for this?  I hadn’t planned on using this software this year for the reasons I wrote above and did not request they send it to me.  It is currently sitting on my desk, unopened and being ignored.

Thanks for your views on this.  Since it’s Friday, enjoy your weekend and remember to hug an artist – we need love too.

Cat.

Give me time!!

Recently I got a laptop and decided to upgrade my photo processing software.  This new programme is Corel Paintshop Pro X4.  I ordered it and of course it arrived before I got the laptop.  So it finally got installed in early June.  I couldn’t install it on my desktop because  X4 requires Windows 7 to work properly and the desktop runs XP.

The programme is okay, although I’m not sure if my irritants are caused by the programme itself or Win 7.  Anyway, that isn’t the purpose of this posting.  Since I bought this directly from Corel and registered with them, obviously I get various email offers from them.  That’s fine, I don’t mind.  One of these days they may actually offer me WordPerfect at a better price.

What I do find a bit of a pain is this: I’ve had X4 for about three months now, and since my previous version was X2, there are naturally things I’ve got to figure out that are different from the previous version as well as new features.  I’m now getting offers for discounts on Paintshop Pro X5. That’s what bugs me.

I’m still trying to figure out X4 (in fact there are things on X2 I still haven’t mastered) and they’re trying to sell me X5 already.  Please, Corel – give me time to understand what I’ve got before trying to upgrade me.  And sorry to burst your “new and improved” bubble, but there are some things I still find easier to do using Jasc Paint Shop Pro  version 7, which predates Corel acquiring the company.  Sorry guys, but that’s just the way it is.  Maybe once I understand X4, I’ll use it instead for those things.

Cat.