My grocery store had a short survey link attached to the bottom of the cash register receipt. Since there was a chance to win a $1,000, I filled it out. I was doing fine until I came to this question:
On your most recent visit, did you have any problems that required assistance from Customer Service or other staff?
Seriously? Are you so out of touch with reality you don’t know whether or not you had a problem that required assistance from staff? It’s either “yes, I needed help locating a certain product” or “no, I found everything on my own”. This is one question that doesn’t need a “maybe” option. Or if you’re that unaware of what’s happening around you and to you, why are you out without a keeper? And, by the way, a keeper could have helped you.
I’ve seen similar questions on other surveys. Questions that should be a simple “yes” or “no” often have “don’t know” or “undecided” as options for something that either is, or isn’t. I can understand the need for a third option for some questions, such as those related to politics or world events, especially if the respondent doesn’t keep abreast of the news, but not for a question asking about a personal experience.
When your perception is based strictly upon what you observed or experienced, there is, or should be, no gray area. It should be black or white. Let’s pick a simple example: There is a certain vegetable you have tried and wouldn’t eat again. Are you going to answer “Do you like this vegetable?” when you know damn well you aren’t going to say “I don’t know.”
Is this third option on the above question a case of trying to avoid upsetting anyone or just a lack of thought on the part of the person who prepared the survey?
Enjoy your day and remember to hug an artist – we need love (and definite answers) too.
Oh, my answer was “No”.